Bike shop software · on erp.io
Every repair
you take in.
Requests, quotes, work orders, the week's schedule, checklists and invoices in one place, built for the service side of a bike shop. And an AI receptionist for the phone you can't answer with a bleed kit in your hand.
30 days free · no card · every module switched on
From “can you look at my bike?” to paid, without retyping.
Most shops run service on three things that don't talk to each other: a retail POS that treats a repair like a product, paper tags on the bikes, and a phone that rings every time someone wants to know if their bike is ready. Details get copied from one to the next, and something always goes missing between the counter and the stand.
BIKE.co keeps the whole repair as one record. The request becomes the quote, the approved quote becomes the job, the job carries its checklist and the mechanic's hours, and the finished job becomes the invoice. Nobody types the same bike twice.
- 01Live
Request
A rider asks for a repair. It lands in one inbox, not a sticky note.
- 02Live
Quote
Line items, optional extras, tax. Approve it and it becomes a job.
- 03Live
Job
A numbered work order with visits, a mechanic and a required checklist.
- 04Live
Checklist
Tune-up or safety check with photos and a signature, saved as a PDF.
- 05Live
Invoice
One click from the finished job. Discounts, tax, terms.
- 06Roadmap
Paid & picked up
Pay links, QR codes and "your bike is ready" texts are next.
JOB-1042 · from Q-0731
Pro tune-up + rear bleed
J. Rivera · Santa Cruz Hightower
Visits
- Tue 9:30Intake + inspectionSam
- Wed 8:00Drivetrain + bleedSam
- Wed 3:00Quality checkPriya
Unlocks when the checklist is in
Shop floor
LiveEvery job, start to invoice.
Work orders in Service are numbered jobs with visits, an assigned mechanic and a checklist that has to be done before the job closes. When the bike is finished, the invoice is one click away.
- Numbered jobs with visits and assignees
- Required checklist before a job can close
- Bill the finished job in one click
Standard tune-up
Template v4 · WO-2291 · Sam
- *Chain wear under 0.5%PassFail
- *Rotor above stamped minimumPassFail
- *Brake pad compound (mm)1.8
- *Thru-axles to specPassFail
- *Tire sidewalls — cuts or bulgesPassFail
- Photo: drivetrain after clean1 photo
- Customer signature
Standards
LiveThe same tune-up, every time.
Build your tune-up, safety inspection and e-bike diagnostic as versioned checklists: pass/fail items, measurements, photos and the customer signature. Every submission becomes a PDF and a row in a report you can export.
- Eight question types, including photo and signature
- Versions never change under old submissions
- PDF for the customer, CSV for you
Unscheduled 3
The week
LiveSee the week before it happens.
Plan the week by mechanic, park work that has no day yet in a queue, and give everyone a Today list. Mechanics clock in against the job so you know where the hours went.
- Week view and unscheduled queue
- Today list for each mechanic
- Timesheets approved weekly
| SKU | Part | Where | On hand | Reorder at |
|---|---|---|---|---|
| CN-11S-116 | Chain 11s 116L | Shop | 14 | 6 |
| PD-SH-J05A | Brake pads resin (J05A) | Shop | 3 | 8Low |
| PD-SH-J05A | Brake pads resin (J05A) | Van 1 | 2 | 4Low |
| TB-700-35 | Tube 700×28–35 Presta 48 | Shop | 41 | 20 |
| HG-UDH | Derailleur hanger UDH | Shop | 0 | 3Out |
| SL-TUB-1L | Tubeless sealant 1L | Van 1 | 1 | 1 |
Beyond Jobber
RoadmapParts that know which bike they are on.
General field-service tools stop at a price list. Parts inventory in Service is planned: stock in the shop and in every van, parts consumed on the work order, reorder points that draft the purchase order. It is on the roadmap, and we say so.
- Stock by location, shop and van
- Reorder points that draft a PO
- Parts cost on every job
Phony · AI receptionist
erp.ioThe phone, answered.
Saturday morning, two bikes on the stands, a line at the counter, and the phone going again. Phony answers every call on the shop line, handles the questions you have taught it — hours, what a tune-up includes, how drop-off works — and puts the caller through to a person or books a callback when it matters.
- Answers from your own knowledge base
- Warm transfer to the service desk
- Callbacks, not voicemail
- Every caller saved to your CRM
$0.12 per minute of call time on every plan. Checking a bike's repair status inside a call is on the roadmap.
Inbound · Shop line
Phony · 00:48
Hi — I dropped off a Trek on Saturday. Is it ready?
Thanks for calling. I can take your name and number and have the service desk call you back within the hour — or I can put you through now.
Put me through, please.
Connecting you to the service desk. One moment.
One login
The rest of the business comes with it.
BIKE.co is the bike-shop face of erp.io. Service runs the workshop; the modules around it run everything else a shop owner ends up doing after close. Accounting for the books. CFO for the slow months. ATS to hire a mechanic before spring. Courses to train them on your tune-up standard. Chat so the counter can ask the bench a question without shouting.
Plans count modules, not features, so nothing inside a module is held back for a bigger plan.
Built for the way your shop works.
All solutionsPricing
Priced on people and modules. That's it.
Every workspace starts with 30 days free, no card, with every module switched on. After that you pick a plan by how many people sign in and how many modules they use.
Full pricingStarter
$20 /user/mo
Per person, for a mechanic on their own or a two-stand shop.
Growth
$99 /mo
For a shop with a counter, a bench and a few mechanics.
Scale
$399 /mo
For several benches, vans or locations.
Enterprise
Quote
For groups and franchises that need a quote and a contract.
FAQ
Questions shop owners ask
What is BIKE.co?+
BIKE.co is shop-management software for bike repair businesses. It runs on erp.io, so the same login covers repairs, phones, accounting, hiring and training. It is software for shop owners, not a bike shop.
What can I use today?+
Today Service has a requests inbox, quotes, jobs with visits, a week schedule, timesheets, invoices, reports and checklists with photos, signatures and PDFs, plus an installable field app. Parts inventory, bike records with serials, card payments and customer texts are on the roadmap. The roadmap page lists every item.
How much does it cost?+
Every workspace starts with a 30-day free trial with no card and every module switched on. After that, Starter is $20 per user per month for two modules, Growth is $99 a month with 10 users and five modules, and Scale is $399 a month with 50 users and ten modules. Extra users are $20 each.
Is there a phone app?+
The field app is an installable web app. You add it to the home screen from the browser and it keeps working with no signal. There is no App Store app, and that also means no Tap to Pay: card payments will be by pay link or QR code.
Can it answer the shop phone?+
Yes, with Phony, the erp.io AI receptionist. It answers from what you teach it, routes calls, warm-transfers to a person and saves the caller to your CRM. It costs $0.12 per minute of call time on any plan. Looking up a bike's status inside a call is on the roadmap.
Is BIKE.co a point-of-sale system?+
No. BIKE.co is service-first: it runs the workshop, not the showroom till. Shops that sell a lot of retail usually keep their POS for the counter and run the service department in BIKE.co.
Take in your next repair on BIKE.co.
30 days free, no card, every erp.io module switched on. Start with a request, end with an invoice.